Patient Safety & Compliance

Provider-Led Care

All medical care at Peak Medical Wellness is directed by licensed advanced practice providers. Patients are seen by Cindy Dean, CNM, APN or Carolyn Bottone-Post, CNM, DNP, FACNM — both certified nurse-midwives and advanced practice nurses with extensive clinical experience.

Treatment plans are not template-driven. Every recommendation is based on the individual patient's history, labs, and goals. Learn more about our providers on the About page.

In-Person Evaluation Required

All prescription therapies at Peak Medical Wellness require an in-person medical evaluation with a licensed provider prior to prescribing. Treatment eligibility is determined individually based on each patient's health history, current medications, and clinical assessment.

We do not prescribe medications online without a prior in-person evaluation. This applies to all hormone therapies, weight-loss medications, peptides, and any other prescribed treatment offered at our clinic.

Prescription Safety & Ongoing Monitoring

Patients receiving prescription therapy are monitored throughout treatment:

• Baseline labs and intake review medical history, current medications, and contraindications before any prescription is written
• Personalized dosing rather than one-size-fits-all protocols
• Scheduled follow-up visits to assess response and adjust treatment
• Repeat labs as appropriate to confirm safety and efficacy

Patients are encouraged to report any concerns or side effects to the clinic between visits.

Pharmacy Fulfillment & Compounding

Medications dispensed or prescribed through Peak Medical Wellness are fulfilled through properly licensed United States pharmacies and compounding pharmacies. Compounding pharmacies are selected based on compliance standards, quality practices, and patient care requirements. All compounded medications are prepared in compliance with applicable federal and state regulations.

Records, Privacy & HIPAA

Patient health information is collected, stored, and shared in accordance with HIPAA and applicable state law:

• Patient records are maintained in Optimantra, a HIPAA-compliant electronic medical record system
• Some records may also be maintained in secure physical formats
• Patients receive a separate Notice of Privacy Practices (NPP) at intake that governs how medical information is used and disclosed
• Website inquiries are not HIPAA-secure; patients should not share sensitive medical details through the contact form

For details on website-only privacy practices, see our Privacy Policy.

Adverse Event Reporting

If you experience a side effect or unexpected reaction to any treatment, contact the clinic as soon as possible:

• Call: (970) 239-3595 during business hours
• Email: fortcollins@peakmedwellness.com
• Emergency: For any life-threatening symptoms, call 911 or go to the nearest emergency room — do not wait to contact our clinic

Peak Medical Wellness reports adverse events to manufacturers and regulatory authorities as required.

Patient Rights

Patients at Peak Medical Wellness have the right to:

• Receive a clear explanation of any proposed treatment, including alternatives, benefits, and risks
• Refuse any treatment or discontinue care at any time
• Request a copy of their medical records
• Transfer care to another provider
• File a complaint or concern without fear of impact on their care

Complaints & Feedback

To raise a concern about care, billing, or any other aspect of your experience, contact Erin Jarrett, Clinic Director at the clinic. We take patient feedback seriously and will work to resolve concerns promptly.

For external complaints related to medical licensure, you may contact the Colorado Department of Regulatory Agencies (DORA) Division of Professions and Occupations.

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